FAQs

Yes. Every stem in our collection is chosen for how convincing it looks: the colour, the form and the detail of the real thing. Some of our flowers and trees are real touch, with a soft coating that mimics the feel of a living petal or leaf. Styled in a vase or a corner of a room, they are designed to hold up at a glance and on closer inspection.

Real touch describes the finish rather than the quality, and it applies to some of our range rather than all of it. Our orchids, lily sprays, tiger lilies and parrot tulips are real touch, as are our bay, palm and lemon trees. Where a product is real touch, the listing says so.

Our stems are built from fabric blooms, moulded petals and foliage over an internal wire core, with a real touch coating on selected products. It is the shaping, layering and colour work that separates a convincing stem from a flat one, which is why we buy on finish rather than on price.

They need very little. Dust gently every so often with a soft dry cloth, a make-up brush or a hairdryer on its coolest setting. Keep them out of prolonged direct sunlight, which can lift the colour of any fabric over time, and do not submerge them in water. For more, read our guide to cleaning artificial flowers.

Our collection is designed for indoor styling, with two exceptions. Our UV protected bay laurel trees, at 1.2m and 1.5m are made for outdoor use and are listed as such. Everything else should stay indoors to protect the colour and finish.

They will not wilt, drop petals or shed, so a stem looks the same in month six as it did on day one, and there is nothing to replace each week. Like any fabric, colour can lift in prolonged direct sunlight, so keep them out of harsh sun and give them an occasional dust and they will keep looking their best.

Most of our flowers are sold as single stems, so you can build exactly the fullness you want. The styling in our photography shows how a grouping looks together, so treat it as a guide to the look rather than the quantity in one order. Anything sold complete as a bundle or spray says so in the product title.

Yes. Our stems have an internal wire core, so they can be cut to length with florist's scissors or wire cutters and gently bent into shape. Trim a little at a time until you have the height that you’d like to get the desired result.

Yes, the whole of the UK, including the Scottish Highlands, the Islands and Northern Ireland, all at the same price with no surcharge. Standard delivery is £4.95 and takes 2 to 5 working days. Express is £8.95 and takes 1 to 2 working days. Delivery is free on orders over £75, with no exclusions, trees included. Order before 2pm Monday to Friday and we despatch the same working day, tracked with Royal Mail or DPD.

Not at the moment. We deliver to UK addresses only.

Your order arrives in a box made from recycled material, with as little packing inside it as the order needs. Our stems are built to hold their shape and do not need to be individually wrapped and padded to travel safely, so there is less for you to unpack and less to throw away afterwards. If anything looks a little flattened after its journey, reshape the petals and foliage with your fingers and it will sit right.

Email hello@artificialblooms.co.uk with your order number and the reason for your return, and a photograph where it helps. If you have simply changed your mind you have 30 days from delivery to tell us, which is more generous than the 14 days the law gives you, and then 14 days to send it back to us at your own cost. Send it with an established delivery service and keep the proof of posting.

If you tell us within 14 days of delivery we refund the standard delivery cost as well as the price. After that we refund the price but not the delivery. We never refund the extra paid for express delivery.

If your order is faulty, damaged in transit or not what you ordered, we pay the return postage. Just email us and we will sort it.

Refunds go back to the card you paid with, within 14 days of us receiving the return or proof that you have sent it. Full detail is in our Returns and Refunds policy.

Please email hello@artificialblooms.co.uk as quickly as you can with your order number and what you would like changed. We despatch the same day on orders placed before 2pm, so there is a short window and once a parcel is with the courier we cannot recall it or alter it. If it has already gone, simply return it to us under our returns policy once it arrives. You also have a statutory right to cancel an online order within 14 days of receiving it.

Of course. Enter the recipient's address as the delivery address at checkout and the parcel will go straight to them. We do not include a printed invoice or any pricing in the box. If you would like a short, handwritten message included simply add it in the order notes at checkout and we will do our best to include it.

As soon as your order leaves us you will get a despatch email with a tracking link, so you can follow it with Royal Mail or DPD. If this has not arrived, check that email first and do look in your spam folder in case it landed there. If standard delivery has passed 5 working days or express has passed 2 days, email hello@artificialblooms.co.uk with your order number and we will chase it for you.