Refund policy

RETURNS AND REFUNDS

Changing your mind

You have a legal right to change your mind about most products bought online and receive a refund of what you paid, including the standard delivery cost.

On top of that, we offer a goodwill guarantee that is more generous than your legal rights. Your legal right gives you 14 days to change your mind. Our guarantee gives you 30 days.

When you can't change your mind

You can't change your mind about an order for products sealed for health protection or hygiene purposes once they have been unsealed after you receive them, goods made to your specifications or clearly personalised, or goods which become mixed inseparably with other items after delivery.

The deadline

If you change your mind about a product you must let us know no later than 30 days after the day we deliver it. If your order is split into several deliveries on different days, the period runs from the day after the last delivery.

How to let us know

Email hello@artificialblooms.co.uk quoting your order number and the reason for your return, with a photograph where relevant.

Returning the product

If you have simply changed your mind, you return the product to us at your own cost, within 14 days of telling us.

Send it back using an established delivery service, or a courier for larger items that can't be posted, to:

Artificial Blooms
Units 3, Ash Way
Thorp Arch Estate
Wetherby
LS23 7FA

Please keep the receipt or other evidence from the delivery service proving you sent it and when. If you don't, and we don't receive the goods at all or within a reasonable time, we can't refund you the price.

Delivery costs

We refund the standard delivery cost you paid only if you tell us you have changed your mind within 14 days of delivery. If you tell us after that, under our 30 day goodwill guarantee, we refund the price of the product but not the delivery cost.

We never refund any extra you have paid for express delivery.

If a product has been used or damaged

If you handle a product in a way that would not be acceptable in a shop, we reduce your refund to reflect its reduced value. For example, if the condition is not as new, the packaging is damaged or parts are missing. In some cases no refund may be due. Email hello@artificialblooms.co.uk and we can tell you in advance whether a reduction is likely.

When and how we refund you

If you change your mind about a product we haven't despatched yet, we refund you as soon as possible and within 14 days.

If you are sending a product back, we refund you within 14 days of receiving it, or of receiving evidence that you have sent it.

We refund by the method you used to pay, and we don't charge a fee for refunds.

If something is wrong with your product

If your product is faulty, damaged in transit or not what you ordered, email hello@artificialblooms.co.uk. In those cases we pay the cost of return, refunding your return postage against a receipt or other evidence from the delivery service you used.

Your legal rights

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product:

Up to 30 days, if your goods are faulty you can get a refund.

Up to six months, if your goods can't be repaired or replaced you are entitled to a full refund in most cases.

Up to six years, if your goods do not last a reasonable length of time you may be entitled to some money back.

These rights are subject to certain exceptions. For detailed information visit the Citizens Advice website at www.citizensadvice.org.uk.

Nothing in this policy affects your legal rights.

Getting in touch

Email hello@artificialblooms.co.uk with any question about a return and we will come back to you.